Welcome to Elite Fans World. By accessing or using our website, you agree to comply with and be bound by the following Terms & Conditions. Please read them carefully before using our website or purchasing any products.

1. Acceptance of Terms

By accessing this website, creating an account, placing an order, or using any of our services, you acknowledge that you have read, understood, and agreed to these Terms & Conditions. If you do not agree with any part of these terms, please discontinue using our website immediately.

2. About Elite Fans World

Elite Fans World is an online destination offering premium-quality ceiling fans, wall fans, pedestal fans, exhaust fans, decorative fans, and related cooling solutions for residential, commercial, and industrial applications. We strive to provide high-quality products, competitive pricing, and excellent customer service.

3. Eligibility

To purchase products through our website, you must:

• Be at least 18 years of age.
• Provide accurate and complete registration information.
• Have the legal authority to enter into binding contracts.
• Use the website only for lawful purposes.

4. Products & Availability

We make every effort to display product specifications, descriptions, colors, dimensions, and images accurately.

However:

• Actual product colors may vary depending on your screen settings.
• Product specifications may change without prior notice.
• Product availability is subject to stock.
• We reserve the right to discontinue any product at any time.

5. Pricing

All prices displayed on the website are in Indian Rupees (INR) unless otherwise stated.

Prices:

• Include applicable GST wherever mentioned.
• May change without prior notice.
• Are subject to correction if pricing errors occur.

If an incorrect price is displayed due to technical or human error, Elite Fans World reserves the right to cancel the order and issue a full refund.

6. Orders

When placing an order:

• You agree that all information provided is accurate.
• Order confirmation does not guarantee acceptance.
• We reserve the right to reject or cancel any order for reasons including:
  • Product unavailability
  • Pricing errors
  • Payment issues
  • Suspected fraudulent activity
  • Violation of these Terms

If payment has already been processed, the amount will be refunded according to our Refund Policy.

7. Cancellation Policy

Customers may request cancellation of an order before the order has been dispatched/shipped.

7.1 Cancellation Before Dispatch

• Cancellation requests must be submitted as soon as possible after placing the order.
• An order may be cancelled without a cancellation charge if the cancellation request is received and approved before dispatch.
• Customers should provide their Order ID, registered mobile number/email address, and other relevant details when requesting cancellation.
• Once cancellation is confirmed, the order will not be processed for shipment.

7.2 Cancellation After Dispatch

Once an order has been dispatched/shipped, cancellation may not be possible.

If a customer no longer wishes to receive a product after dispatch:

• The customer may refuse delivery, where applicable.
• Alternatively, the customer may accept the delivery and request a return if the product is eligible under our Return & Refund Policy.
• Any applicable shipping, return, or other charges may be deducted from the refundable amount in accordance with our applicable policies.

7.3 Prepaid Orders

For prepaid orders cancelled before dispatch, the eligible refund will be initiated to the original payment method used for the transaction.

The time required for the refund to reflect in the customer’s account may vary depending on the payment gateway, bank, or financial institution.

7.4 Cash on Delivery (COD) Orders

COD orders may be cancelled before dispatch by contacting Elite Fans World.

If a COD order has already been dispatched, cancellation may not be possible. Repeated refusal of COD deliveries may affect the customer’s eligibility for COD orders in the future.

7.5 Orders That Cannot Be Cancelled

Cancellation may not be available for:

• Orders that have already been dispatched or delivered.
• Customized or specially ordered products.
• Products specifically procured or arranged at the customer’s request.
• Orders that have already entered the final stages of processing or fulfilment.

7.6 Cancellation by Elite Fans World

Elite Fans World reserves the right to cancel an order due to circumstances including, but not limited to:

• Product being unavailable or out of stock.
• Incorrect product information or pricing due to technical or human error.
• Inability to deliver to the provided address.
• Suspected fraudulent, unauthorized, or suspicious transactions.
• Payment-related issues.
• Violation of these Terms & Conditions.
• Circumstances beyond our reasonable control.

If payment has already been received for an order cancelled by Elite Fans World, the eligible amount will be refunded to the original payment method.

7.7 Cancellation Request Does Not Guarantee Cancellation

Submitting a cancellation request does not guarantee that an order will be cancelled. Cancellation is subject to the current processing, packing, dispatch, and fulfilment status of the order.

Customers are advised to contact Elite Fans World as soon as possible if they wish to cancel an order.

8. Payment

We accept secure online payments through authorized payment gateways.

Accepted payment methods may include:

• Credit Cards
• Debit Cards
• UPI
• Net Banking
• Digital Wallets
• EMI (where available)

Elite Fans World does not store your complete card or banking information.

9. Shipping & Delivery

Delivery timelines vary depending on:

• Product availability
• Delivery location
• Courier partner operations
• Public holidays or unforeseen circumstances

While we strive for timely deliveries, estimated delivery dates are not guaranteed.

Customers are responsible for providing a complete and accurate shipping address.

10. Installation

Unless specifically mentioned, product prices do not include installation services.

Customers should arrange installation through qualified electricians or authorized technicians.

Elite Fans World shall not be responsible for damage caused by improper installation.

11. Returns & Refunds

Returns and refunds are governed by our Return & Refund Policy.

Generally:

• Products must be unused and in original packaging.
• Return requests must be made within the applicable return period.
• Customized or special-order products may not be eligible for returns.
• Refunds are processed after successful inspection of returned products.

12. Warranty

Warranty coverage is provided according to the respective manufacturer’s warranty policy.

Warranty does not cover:

• Physical damage
• Improper installation
• Electrical faults
• Water damage
• Unauthorized repairs
• Normal wear and tear

Customers should retain invoices for warranty claims.

13. User Account

If you create an account, you are responsible for:

• Maintaining password confidentiality.
• Restricting unauthorized access.
• Updating your personal information.
• All activities performed under your account.

Notify us immediately if you suspect unauthorized account access.

14. Intellectual Property

All website content including:

• Logos
• Images
• Product descriptions
• Graphics
• Videos
• Website design
• Text
• Icons
• Source code

is the property of Elite Fans World or its licensors and is protected under applicable intellectual property laws.

No content may be copied, reproduced, modified, distributed, or republished without prior written permission.

15. Prohibited Activities

Users shall not:

• Violate applicable laws.
• Attempt unauthorized access.
• Upload malicious software.
• Interfere with website security.
• Copy website content without permission.
• Submit false or misleading information.
• Use automated bots or scraping tools without authorization.

16. Limitation of Liability

To the maximum extent permitted by law, Elite Fans World shall not be liable for:

• Indirect damages
• Consequential damages
• Loss of profits
• Business interruption
• Data loss
• Delayed deliveries beyond our control

Our maximum liability shall not exceed the amount paid for the purchased product.

17. Third-Party Links

Our website may contain links to third-party websites for customer convenience.

We are not responsible for:

• Their content
• Privacy practices
• Services
• Products
• Security

Accessing third-party websites is at your own risk.

18. Privacy

Your use of this website is also governed by our Privacy Policy.

By using this website, you consent to the collection and processing of your information as described in the Privacy Policy.

19. Force Majeure

Elite Fans World shall not be liable for delays or failure in performance due to events beyond reasonable control, including but not limited to:

• Natural disasters
• Government restrictions
• Strikes
• War
• Pandemics
• Power failures
• Transportation disruptions
• Internet outages

20. Changes to Terms

We reserve the right to modify these Terms & Conditions at any time.

Updated versions become effective immediately upon publication on the website.

Continued use of the website constitutes acceptance of the revised Terms.

21. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.

Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the competent courts where Elite Fans World operates.

22. Contact Us

If you have any questions regarding these Terms & Conditions, please contact us through the details provided on our Contact Us page.

We are committed to responding to customer queries promptly and professionally.